Last Updated: November 20, 2023
Thank you for choosing SA Marketing Group for your digital marketing needs. We value your satisfaction and aim to provide a straightforward and fair refund and returns process. Please read our policy carefully to understand your rights and obligations.
1. Digital Product Refunds
1.1 Eligibility:
- Refunds are available for digital products purchased directly from SA Marketing Group.
- To be eligible for a refund, you must request it within 30 days from the date of purchase.
1.2 Exclusions:
- Refunds are not available for services already rendered or customizations made to the digital product.
2. Initiating a Refund
2.1 Contact Us:
- To initiate a refund, please email us at [email protected] within the specified timeframe.
- Provide your name, order number, and a brief explanation of the reason for the refund.
2.2 Verification:
- Our team will review your request and may contact you for additional information.
- Once verified, we will process your refund within 30 business days.
3. Product Returns
Return Process:
- As digital products are non-tangible, return shipping is not applicable.
- If you encounter issues accessing or downloading the product, please contact us for assistance.
4. Fees and Costs
Refund Fees:
- We do not charge any fees for processing refunds within the specified timeframe.
- However, any transaction fees incurred during the purchase process are non-refundable.
5. Product Requirements
Product Issues:
- If the digital product is faulty or not as described, please contact us immediately for resolution.
- We may request additional information or evidence of the issue to process a refund.
6. Customer Support
Contact Information:
- If you have any questions or concerns regarding refunds and returns, please contact us at:
- SA Marketing Group
- 11020 Town Cir, Royal Palm Beach, FL 33414
- Email: [email protected]
7. Changes to This Policy
Policy Updates:
- SA Marketing Group reserves the right to update or modify this refunds and returns policy at any time.
- Any changes will be effective immediately upon posting on the Website.
8. Customer Responsibility
Review Policy:
- It is the customer’s responsibility to review and understand this policy before making a purchase.
9. Governing Law
Jurisdiction:
- This policy is governed by and construed in accordance with the laws of the state of Florida.
10. Exceptions and Special Cases
Custom Solutions:
- For custom digital solutions or services, refunds will be assessed on a case-by-case basis.
- We will work closely with you to find a satisfactory resolution.
11. Communication
Timely Communication:
- We aim to respond to refund requests and inquiries promptly.
- Please allow 4-5 business days for our team to address your concerns.
12. Fair Usage
Fair Usage Clause:
- SA Marketing Group reserves the right to deny refunds in cases of suspected abuse or fraud.
- Refund requests that, in our sole discretion, appear to be made with the intent of exploiting this policy may be declined.
13. Additional Information
Educational Resources:
- We encourage users to explore our support documentation and contact us for assistance before requesting a refund.
- Understanding the product features and functionality can often resolve common issues.
14. Accessibility
Accessible Information:
- This policy is easily accessible on our website.
- Customers are encouraged to review it before making a purchase.
15. Contact Information
Customer Support:
- For any questions or assistance related to refunds and returns, please contact our customer support:
- SA Marketing Group
- 11020 Town Cir, Royal Palm Beach, FL 33414
- Email: [email protected]
16. Acceptance of Terms
Acknowledgment:
- By using our digital products and services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refunds and Returns Policy.
17. Effective Date
Effective Date:
- This Refunds and Returns Policy is effective as of November 20, 2023.