Refund & Returns Policy

Last Updated: November 20, 2023

Thank you for choosing SA Marketing Group for your digital marketing needs. We value your satisfaction and aim to provide a straightforward and fair refund and returns process. Please read our policy carefully to understand your rights and obligations.

1. Digital Product Refunds

1.1 Eligibility:

  • Refunds are available for digital products purchased directly from SA Marketing Group.
  • To be eligible for a refund, you must request it within 30 days from the date of purchase.

1.2 Exclusions:

  • Refunds are not available for services already rendered or customizations made to the digital product.

2. Initiating a Refund

2.1 Contact Us:

  • To initiate a refund, please email us at [email protected] within the specified timeframe.
  • Provide your name, order number, and a brief explanation of the reason for the refund.

2.2 Verification:

  • Our team will review your request and may contact you for additional information.
  • Once verified, we will process your refund within 30 business days.

3. Product Returns

Return Process:

  • As digital products are non-tangible, return shipping is not applicable.
  • If you encounter issues accessing or downloading the product, please contact us for assistance.

4. Fees and Costs

Refund Fees:

  • We do not charge any fees for processing refunds within the specified timeframe.
  • However, any transaction fees incurred during the purchase process are non-refundable.

5. Product Requirements

Product Issues:

  • If the digital product is faulty or not as described, please contact us immediately for resolution.
  • We may request additional information or evidence of the issue to process a refund.

6. Customer Support

Contact Information:

  • If you have any questions or concerns regarding refunds and returns, please contact us at:

7. Changes to This Policy

Policy Updates:

  • SA Marketing Group reserves the right to update or modify this refunds and returns policy at any time.
  • Any changes will be effective immediately upon posting on the Website.

8. Customer Responsibility

Review Policy:

  • It is the customer’s responsibility to review and understand this policy before making a purchase.

9. Governing Law

Jurisdiction:

  • This policy is governed by and construed in accordance with the laws of the state of Florida.

10. Exceptions and Special Cases

Custom Solutions:

  • For custom digital solutions or services, refunds will be assessed on a case-by-case basis.
  • We will work closely with you to find a satisfactory resolution.

11. Communication

Timely Communication:

  • We aim to respond to refund requests and inquiries promptly.
  • Please allow 4-5 business days for our team to address your concerns.

12. Fair Usage

Fair Usage Clause:

  • SA Marketing Group reserves the right to deny refunds in cases of suspected abuse or fraud.
  • Refund requests that, in our sole discretion, appear to be made with the intent of exploiting this policy may be declined.

13. Additional Information

Educational Resources:

  • We encourage users to explore our support documentation and contact us for assistance before requesting a refund.
  • Understanding the product features and functionality can often resolve common issues.

14. Accessibility

Accessible Information:

  • This policy is easily accessible on our website.
  • Customers are encouraged to review it before making a purchase.

15. Contact Information

Customer Support:

  • For any questions or assistance related to refunds and returns, please contact our customer support:

16. Acceptance of Terms

Acknowledgment:

  • By using our digital products and services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refunds and Returns Policy.

17. Effective Date

Effective Date:

  • This Refunds and Returns Policy is effective as of November 20, 2023.